Patient care reports
A guided ePCR (PRF) on the phone. Scan the ID and hospital sticker, pick ready-written notes, sign on screen. It saves itself, even without signal.
What it does
Everything between the call and the payment
Billing & claims
Every PRF becomes a claim priced from your tariffs. See what is outstanding, what is overdue and who to follow up today.
Drug boxes & stock
A live controlled-drug register for every box and slot. Each dose is signed out, and expiries and shortfalls are flagged before an audit finds them.
Fleet & shifts
Daily vehicle checks, defects and licence reminders. Crews clock on to their shift and their vehicle.
Also included: clinical review · treatment refusals · declarations of death · occurrence book · attendance · reports
How it works
From the call to the cash
- 1
On scene
The crew completes the patient care report on a phone or tablet.
- 2
Review
A clinical reviewer approves it, or sends it back with a note.
- 3
Claim
Billing builds the claim straight from the report — no retyping.
- 4
Paid
Every claim is tracked until the money is in.
For the crew
Paperwork done before you leave the hospital
- Scan the patient's ID or hospital sticker — the details fill themselves.
- Ready-written clinical notes for 80+ presentations, at BLS, ILS and ALS level.
- Signatures on screen. The PDF is ready for the hospital and the medical aid.
For the office
Know where every cent is
- Outstanding, overdue and rejected claims at a glance.
- The age of the debt and who owes you, per medical aid or insurer.
- A daily list of claims to follow up, so nothing slips through.
Security
Built for patient data
Two-step sign-in
Every user signs in with a password and a code from an authenticator app.
Locked to your country
Your system can only be reached from inside your own country.
Tamper-evident records
Each submitted PRF is sealed with a digital fingerprint, and every action is in the audit log.
Your own private system
Each service runs separately, on its own address, with its own data.
Built with a working ambulance service
EMS Relay was designed together with a private ambulance service in Pretoria, South Africa — around their real patient reports, medical codes, drug boxes and billing rules. Not around a slide deck.
Questions
Good to know
What is EMS Relay?
EMS Relay is software for private ambulance and EMS services. It puts the electronic patient care report (ePCR, also called a PRF), billing and claims, drug-box and controlled-drug registers, fleet checks and staff shifts in one system.
Who is it for?
Private ambulance services, event medical services and inter-facility transfer operators — the crews on the road, the clinical reviewers, and the office that bills and gets paid.
Does it work without signal?
Yes. The patient report saves on the device as the crew works and sends itself when signal returns.
Do we need to install anything?
No. EMS Relay runs in the web browser on any phone, tablet or PC, and crews can add it to their home screen like an app. There are no servers for you to run.
Can it use our own codes, drugs and tariffs?
Yes. Each service is set up with its own ICD-10 and cause codes, drug lists and drug boxes, medical aids or insurers, and tariffs.
How is patient data protected?
Every user signs in with a password and an authenticator code, access can be locked to your own country, every submitted report is sealed with a digital fingerprint, every action is in an audit log, and each service runs on its own separate system.
See it with your own calls
A 30-minute walkthrough using your call types, medical aids and tariffs.